One loyalty programme, every channel, thousands daily.
Spa Ceylon runs a wellness retail brand across online stores and physical outlets. Loyalty had to feel like one programme to the customer — wherever they bought — and one system to the team running it.
Niogin built a comprehensive omnichannel loyalty and CRM platform for Spa Ceylon that integrates its Shopify storefronts with outlet POS systems, with sophisticated offers, promotions, and back-office management used by thousands of customers daily.
Where it started.
Customers shop Spa Ceylon both online and in outlets, but loyalty, offers, and customer data lived in disconnected places. A point earned in store had to mean the same thing online, and vice versa.
The team needed more than a points counter: a real CRM, the ability to design offers and promotions, and a back office that tied earning, redemption, and customer history into one operational view.
The system, end to end.
Omnichannel loyalty engine
A single earning-and-redemption engine wired into both Shopify storefronts and outlet POS, so one balance and one identity follow the customer across every channel.
Sophisticated CRM
Customer profiles, segments, and history unified into a CRM the team uses to understand and act on customer behaviour — not just record it.
Offers & promotions management
Tools to design, schedule, and target offers and promotions, with the flexibility Spa Ceylon's marketing needs and the guardrails operations needs.
Back office that ties it together
A back office that connects loyalty, CRM, offers, and POS into one operational layer — the well-oiled machine behind the day-to-day.
What changed for the business.
Spa Ceylon, answered.
What did Niogin build for Spa Ceylon's loyalty programme?
A comprehensive omnichannel loyalty and CRM platform integrating Spa Ceylon's Shopify storefronts with outlet POS systems, including offers and promotions management and a back office that unifies earning, redemption, and customer data.
Does the loyalty programme work across online and physical stores?
Yes. The platform gives customers one identity and one balance across Shopify storefronts and in-outlet POS, so loyalty behaves as a single programme on every channel.
Tell us what your retail business needs to do next.
A Shopify replatform, a customer app, a loyalty programme, an analytics layer, or all of the above. Send a paragraph, send a brief, send a question. We'll come back with a real answer.